Refund and Returns Policy

Refund and Returns Policy

Return Policy

Warranty and return policy
It is prohibited to return the computer for any reason, and the broken parts are replaced by the agent
Based on the instructions of the Ministry of Commerce, all parts in the warranty are subject to the (consumption value) policy
The guarantor is the agent, not The Modern Desert Company TMD.
The warranty period for most parts is two years for defects in hardware
If the serial number is removed from the item’s packaging, we will not be able to cover the costs of the repair. Please ensure that the serial number has not been tampered with or removed. If this happens, we will not be able to serve the customer.
We cannot serve the customer if the original cartons of the product are not available
The warranty is for manufacturing error only and does not cover other faults such as breakages or damages resulting from misuse.
The warranty will not apply to any damages caused by (use of incompatible accessories – failure to follow the manufacturer’s instructions)
The warranty is considered void in the event that the device box is opened without technical support approval or the silver insurance sticker is removed from the back of the device
The warranty is void if the product is used incorrectly, such as breaking the processor speed, graphics card, raising the temperature, or downloading dangerous programs.
We will inspect any product and parts before sending it to the agent to make sure that the problem is caused by a manufacturing error.
Attempting to maintain the product at any maintenance center that is not approved by the agent cancels the product warranty
During the warranty period, you can service the item every time your item needs maintenance.
There is no option to extend a warranty from any third party other than The Modern Desert Company TMD.
The customer will pay all shipping expenses in case of warranty issue (receipt and delivery, the value of which is 70 riyals)
If a problem appears with the device within 72 hours of receiving it, The Modern Desert Company TMD bears the shipping costs to and from the customer
The maximum period of maintenance is 14 days from the date the agent received the commodity and not from the date The Modern Desert Company TMD received it
The warranty does not include the data or the software. The warranty only includes the hardware
The warranty of free gifts provided by The Modern Desert Company TMD (such as accessories). Are 24 hours only.
It is not possible to exchange and return due to the nature of the product according to the policies of the Ministry of Commerce.

Important Notices
The device must be wrapped in its original carton and to ensure proper packaging.
We are not responsible for bad packaging or device damage caused by shipment.
If the item is subjected to mis-shipment (broken), we will notify the customer directly to file a claim against the shipping company.
The warranty does not include any broken piece.
These observations may result in a delay in the service of receiving and delivering the device to you.

Privacy Policy
At The Modern Desert TMD, accessible at, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Modern Desert TMD and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected]
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Modern Desert TMD. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud
Log Files
The Modern Desert TMD follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, The Modern Desert TMD uses ‘cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL –
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
• Google
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of The Modern Desert TMD.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Modern Desert TMD, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that The Modern Desert TMD has no access to or control over these cookies that are used by third-party advertisers.
Third-Party Privacy Policies
The Modern Desert TMD’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
CCPA Privacy Policy (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Privacy Policy (Data Protection Rights)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.